VeruSuite Terms of Service

Effective date: 13 July 2026

These Terms of Service ("Terms") govern your access to and use of VeruSuite and the applications, websites, and services we provide (together, the "Services"). The Services are operated by North Wave MB, a company registered in Lithuania under company code 94556117, with its registered office at Svitrigailos g. 11K-109, Vilnius LT-03228, Lithuania ("VeruSuite", "we", "us", or "our").

By creating an account, connecting a domain, or otherwise using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization. If you do not agree, do not use the Services.

Please also read our Privacy Policy, which explains how we handle personal data and forms part of these Terms.

1. Definitions

Account - the credentials and profile that identify a single User of the Services.
Organization (also "tenant" or "workspace") - the customer entity that owns a VeruSuite workspace, its connected domain or domains, and the Accounts provisioned under it.
Administrator - a User whom the Organization authorizes to manage its workspace, including provisioning and removing Accounts, assigning licenses, and configuring settings.
User - any individual who accesses the Services under an Organization's workspace, including Administrators.
Content - any data, files, messages, documents, events, contacts, notes, media, or other material that you or your Users create, upload, send, receive, or store through the Services.
Plan - the subscription tier and billing cycle that determine the features, limits, and price applicable to your Organization.

2. The Services

VeruSuite is an integrated suite of communication and productivity tools for teams that run on your own domain and identity. The Services currently include:

Mail - email hosting with a threaded, focused inbox.
Calendar - shared schedules, planning, and availability.
Contacts - a shared team directory.
Papyrus - notes and Kanban boards.
Docs, Sheets, and Slides - collaborative documents, spreadsheets, and presentations.
SameTime - video meetings on your domain.
Space - file storage that lives alongside your work.

We may add, change, or remove features over time. Some features depend on your Plan.

3. Eligibility and accounts

You must be at least 16 years old, or the age of digital consent in your country if higher, to use the Services. Accounts are provisioned by an Organization for its Users; individual Users receive access through their Organization's workspace.

You are responsible for:

keeping your credentials confidential and for all activity under your Account;
ensuring the information you provide is accurate and kept up to date; and
notifying us promptly at [email protected] if you suspect unauthorized use of your Account.

Automated accounts, or accounts created by bots or scripts for the purpose of abusing the Services, are prohibited.

4. Authorized use of the Services

You agree not to use the Services, and not to allow any User or third party to use the Services, to:

break any applicable law or regulation, or infringe the rights of others;
send unsolicited bulk email (spam), phishing messages, or other deceptive communications;
distribute malware, ransomware, or other harmful code;
harass, threaten, defame, or abuse any person, or promote violence or discrimination;
store or share child sexual abuse material, or any content that sexually exploits or endangers minors;
infringe intellectual property or misappropriate trade secrets;
gain or attempt to gain unauthorized access to any system, account, network, or data;
probe, scan, or test the vulnerability of the Services, or breach or circumvent any security or authentication measure, except under an authorized security testing agreement with us;
interfere with or disrupt the integrity or performance of the Services, including through denial-of-service attacks;
impersonate any person or entity, or misrepresent your affiliation;
resell, sublicense, or transfer the Services or an Account to a third party without our written consent;
use the Services to build a competing product, or to benchmark them without our consent;
exceed the usage limits of your Plan through artificial means, or share a single-User Account among multiple people; or
submit fraudulent payment information or initiate fraudulent chargebacks.

We may investigate suspected violations and cooperate with law enforcement where legally required. We may remove Content or suspend access as described in Section 12.

5. Your Content

As between you and us, you retain all rights to your Content. You grant us a limited, worldwide, non-exclusive license to host, store, transmit, display, and process your Content solely to the extent necessary to operate, secure, and provide the Services to you, and to comply with law.

You are responsible for your Content and for having the rights necessary to store and share it through the Services. You are responsible for maintaining your own copies of important Content. While we operate backups for service continuity, our backups are not a substitute for your own records.

We do not claim ownership of your Content and do not use the contents of your messages, documents, or files to advertise to you.

6. Custom domains and third-party services

The Services let you connect and use your own domains. You are responsible for holding the rights to any domain you connect and for maintaining the DNS records we specify (for example, records used for mail delivery, authentication such as SPF, DKIM, and DMARC, and service routing). Deliverability and certain features depend on these records being correct.

The Services may interoperate with third-party products (for example, external mail servers, payment processors, or calendar systems). Your use of a third party's product is governed by that third party's terms, and we are not responsible for third-party products.

7. Organizations, Administrators, and Users

Where the Services are used by an Organization:

The Organization controls its workspace and may appoint Administrators who can provision and remove Accounts, assign and revoke licenses, configure security and data settings, reset credentials, and access or export workspace Content as permitted by the Organization's own policies and applicable law.
The Organization is responsible for its Users' compliance with these Terms and for the lawful basis of any personal data it processes through the Services.
If you access the Services through an Organization, your use may be subject to that Organization's policies, and the Organization, not VeruSuite, is responsible for those policies.

8. Plans, payment, and billing

Plans and pricing. The Services are offered on several Plans, including a Free Plan (currently for up to 5 Users) and paid Plans (currently MailBox Only, Starter, Professional, and Enterprise). Paid Plans are billed per User ("per seat") on a monthly or yearly cycle at the prices shown at the time of purchase. Yearly cycles may be offered at a discount to monthly.

Free Plan. The Free Plan is offered without charge and without a required payment method. We may change the features or limits of the Free Plan.

Billing and renewal. Paid subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal. You authorize us and our payment processor to charge your payment method for the applicable fees, including taxes.

Seats and changes. You may add seats at any time; added seats are charged on a prorated basis for the remainder of the current cycle. Reducing seats or downgrading a Plan takes effect at the end of the current billing cycle, and reduces the features and limits available to your Organization accordingly. You are responsible for ensuring your usage stays within the limits of your chosen Plan.

Price changes. We may change prices. For paid subscriptions, we will give reasonable advance notice, and changes take effect on your next renewal. If you do not agree to a price change, you may cancel before it takes effect.

Refunds. Except where required by law, fees are non-refundable, other than a money-back period of 30 days from the start of a new paid subscription. Refunds do not apply to renewals, seat changes, or partial billing periods.

Taxes. Prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes, and we will collect them where required.

Delinquency. If a charge fails or an account becomes past due, we may suspend paid features or the account after reasonable notice. Repeated non-payment may result in termination under Section 12.

9. Service availability

We aim to keep the Services available and reliable. Contractual uptime commitments depend on your Plan, as set out below. Uptime is measured monthly and credited as described in the applicable service level agreement. Scheduled maintenance, causes outside our reasonable control, and suspensions permitted under these Terms are excluded from availability calculations.

Tier	Contractual uptime SLA	Approx. allowed downtime per month	Support target
Free	No SLA (best effort)	Not guaranteed	Community and self-service
Starter	99.5%	3h 39m	Business-hours support
Professional	99.9%	43m 50s	Priority support
Enterprise	99.95%	21m 55s	24/7 critical support
Enterprise Plus or custom	99.99%	4m 23s	24/7 with escalation

The Free Plan is provided on a best-effort basis without an uptime commitment.

10. Warranties and disclaimers

The Services are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by law.

We do not warrant that the Services will be uninterrupted, error-free, or secure against every threat, or that any Content will always be available or free from loss. Some features may rely on artificial intelligence and can produce inaccurate output; you are responsible for reviewing AI-assisted results before relying on them.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.

11. Limitation of liability

To the maximum extent permitted by law, VeruSuite and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Services or these Terms will not exceed the greater of (a) the amount you paid to us for the Services in the twelve months before the event giving rise to the liability, or (b) EUR 100.

These limitations do not apply to liability that cannot be limited under applicable law.

12. Suspension and termination

By you. You may stop using the Services at any time. An Organization may cancel a paid subscription, which takes effect at the end of the current billing cycle.

By us. We may suspend or terminate your access, in whole or in part, if you materially breach these Terms, if required by law, if your use poses a security or legal risk to us or others, or for non-payment. Where practical and lawful, we will give notice and an opportunity to cure.

Effect of termination. On termination, your right to use the Services ends. For a reasonable period after termination, and where technically feasible, an Organization may export its Content. After that period, we may delete Content in the ordinary course, subject to our data retention practices and legal obligations. Sections that by their nature should survive termination (including Sections 5, 8, 10, 11, 13, 14, 16, and 17) will survive.

13. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless VeruSuite and its affiliates from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your Content, your use of the Services, or your breach of these Terms.

14. Privacy and data protection

Our handling of personal data is described in our Privacy Policy. Where we process personal data on behalf of an Organization, that processing is also governed by our Data Processing Agreement, which is available to customers and incorporates applicable data protection requirements, including the GDPR where relevant.

15. Intellectual property

The Services, including all software, designs, text, graphics, logos, and the VeruSuite name and marks, are owned by us or our licensors and are protected by intellectual property laws. Except for the rights expressly granted to you to use the Services under these Terms, no rights are transferred to you. You may not use our names, logos, or marks without our prior written permission.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

16. Modifications to the Services and to these Terms

We may modify the Services over time. We may also update these Terms; when we make material changes, we will provide reasonable notice, for example by posting the updated Terms with a new effective date or by notifying the Organization's Administrator. Changes take effect as of the stated effective date. Your continued use of the Services after that date means you accept the updated Terms. If you do not agree, you must stop using the Services.

17. General

Governing law. These Terms are governed by the laws of Lithuania, without regard to conflict-of-law rules. The courts of Vilnius, Lithuania have exclusive jurisdiction over any dispute, except where mandatory local law provides otherwise.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be applied to the maximum extent permitted.

Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, together with the Privacy Policy and any order form or plan-specific terms, are the entire agreement between you and us regarding the Services and supersede any prior agreement on the same subject.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Notices. We may give notice through the Services, by email to your account or Administrator contact, or by posting on our website.

Contact. Questions about these Terms can be sent to [email protected].